Eight Essential Principles : How Today's Market Leaders are Increasing Revenue, Productivity, and Customer Satisfaction / Thomas M. Siebel.
Eight Essential Principles : How Today's Market Leaders are Increasing Revenue, Productivity, and Customer Satisfaction / Thomas M. Siebel.
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Titulo: Eight Essential Principles : How Today's Market Leaders are Increasing Revenue, Productivity, and Customer Satisfaction / Thomas M. Siebel.
Autor: Thomas M. Siebel
ESTADO: NOVO
ISBN/EAN: 9780385502276
Editor: Bantam Doubleday Dell Publishing Group Inc
Ano: 2001
Idioma: Inglês
Encadernação: N.A.
Páginas: 257
Coleção: N.A.
Nº. da Coleção: N.A.
Código de Controlo: 6D
Descrição: How is IBM, one of the world's most complex business organizations, tying its many operations together to gain a unified view of its customers and present a unified view to its customers? How does Marriott International achieve its exceptional focus on guest satisfaction resulting in occupancy rates dramatically higher than the competition? How is WorldCom transforming itself from a long-distance telephone company into a provider of total communications solutions?
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Autor: Thomas M. Siebel
ESTADO: NOVO
ISBN/EAN: 9780385502276
Editor: Bantam Doubleday Dell Publishing Group Inc
Ano: 2001
Idioma: Inglês
Encadernação: N.A.
Páginas: 257
Coleção: N.A.
Nº. da Coleção: N.A.
Código de Controlo: 6D
Descrição: How is IBM, one of the world's most complex business organizations, tying its many operations together to gain a unified view of its customers and present a unified view to its customers? How does Marriott International achieve its exceptional focus on guest satisfaction resulting in occupancy rates dramatically higher than the competition? How is WorldCom transforming itself from a long-distance telephone company into a provider of total communications solutions?
